The following frequently asked questions provide basic information about the Heart Wizard™.
Please feel free to contact us for more specific information on technical details and troubleshooting.
| Q: | What do I need to use the Heart Wizard™?
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| A: | In order to use the Heart Wizard™ you will need:
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Standard PC desktop or laptop computer with USB port and Windows™ OS
High-speed Internet connection
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That's it. You may also need a printer if you wish to have your reports printed out.
The diagram is also available here.
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| Q: | What are the minimum system requirements to run the Heart Wizard™?
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| A: | The computer must have the following:
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Windows 2000™ SP4, Windows XP™ SP2, Windows Vista™ SP1 or newer OS
Microsoft .NET Framework™ 2.0
CPU Pentium™ 4, 1.2GHz speed or better
1Gb of RAM
One USB 1.1 (or 2.0) port
Video card with 64Mb and resolution 1024x768 or higher
High-speed Internet connection
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The full list of system requirements is available here.
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| Q: | Is the Heart Wizard™ supported by Mac?
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| A: | No, currently the Heart Wizard™ operates only on a PC platform under Windows™ OS.
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| Q: | What happens when my Welltrack™ Online Services subscription expires?
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| A: | When you purchase the Heart Wizard™, it comes with a free subscription to the WellTrack™ Online Services for one year. A reminder will be sent by email 30 days before your subscription expires. You can choose one of the following:
Follow the instructions in the reminder and go to the Heart Wizard™ web site to purchase the extension of services at a very affordable price. Your subscription will be automatically renewed on the next day after expiration.
Ignore the reminder. After the subscription expires you will be able to continue using the Heart Wizard™, however all additional functionality provided by the WellTrack™ Online Services will not be available. You will be able to run, review and print out single tests. You can renew your subscription any time even after it expires. All your data will be stored on the remote WellTrack™ Server for 6 months following expiration date.
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| Q: | Is there a warranty that comes with the product?
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| A: | Yes. The Heart Wizard™ comes with one-year warranty on the pulse wave sensor device and 90 days - on the ear clip. Please note that any damage to the device due to mishandling as well as the usual wear-and-tear process due to its intensive use is not covered by the warranty.
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| Q: | I got an old Heart Wizard™ pulse wave sensor from my friend. Can I enroll in the Heart Wizard™?
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| A: | No. You have to purchase one of the Heart Wizard™ Package Kits from us to register your own account. The kit always includes a new sensor. You can still use your old sensor as well.
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| Q: | What is the return policy?
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| A: | The company honors the following return policy in case our customers are not satisfied with the product, service or any part of it:
Heart Wizard™ kit with CD and pulse sensor device:
If you're not happy with your Heart Wizard™ product and you purchased it from www.heartwizard.com then simply contact our Customer Support department and we will always do our best to solve any problem you have with the product.
If you purchased your Heart Wizard™ product or service from another retailer, you will need to contact that retailer in order to return your Heart Wizard™. Retailers’ return policies may vary.
30 day Money Back Guarantee:
If you purchased your Heart Wizard™ from www.heartwizard.com you may return the complete package within 30 days of your purchase date. We will refund your purchase price minus the cost of shipping and handling.
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| Q: | How often should I use the Heart Wizard™?
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| A: | It depends on the type of services provided by the Heart Wizard™. A general recommendation is to use the Health Snapshot a minimum two times per week, while the Biological Age test should be done at least twice a month. This will provide an accurate evaluation of your wellness trend in the progress profile over time. We recommend doing the Fitness Test 2-3 times a week before exercising to obtain your resting score. It is recommended that you use the Heart Wizard™ for testing at the same time period during the day. Use the Stress Sweeper training on a daily basis during breaks and after work to achieve the best results in resetting your body after the influence of daily stressors.
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| Q: | How accurate is the Heart Wizard™?
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| A: | The Heart Wizard™ is designed to measure your body's physiology and assess your condition using valid and scientifically proven algorithms. Your condition is assessed in a comparison to the normal values specific to your age and gender. The results of tests may vary depending on time of day, time of eating, quality of sleep or exercise one has done. The more test results you accumulate in your WellTrack™ account the more accurate and definitive picture of your health and fitness you will see.
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| Q: | Does the Heart Wizard™ measure my heart rate?
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| A: | The Heart Wizard™ measures your heart rate and evaluates your heart rhythm patterns and also provides your individual safe target heart rate zones for your reference.
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| Q: | What is the pulse wave sensor?
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| A: | It is a miniature device that measures your pulse wave by means of a special optical ear-clip probe, which senses pulsations in your blood flow caused by your heartbeats. The device is connected to your PC via a standard USB port. The pulse wave sensor device is always included in the Heart Wizard™ Package Kit.
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| Q: | Can I use the Heart Wizard™ online without a pulse wave sensor?
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| A: | Yes. You can view your previous test results by accessing your records through your locally installed Heart Wizard™ program connected to your account online. You can also access your online account through a web browser to get a lot of helpful information regarding your health, fitness and much more. However you will not be able to run new tests if you do not have a pulse wave sensor connected to your PC.
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| Q: | Can one Heart Wizard™ pulse wave sensor be used by more than one person?
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| A: | Yes. Different Heart Wizard™ packages allow for multiple users using the same Heart Wizard™ account and sharing one pulse wave sensor.
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| Q: | How should I place my ear-clip?
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| A: | An ear-clip is designed to be attached to the earlobe. Place it on your earlobe so that it sits securely and comfortably. You may have to remove your earring if needed for secure placement. If you have a visible hole in your earlobe, make sure it is not right in the center of the clip where a light emitter is situated. If you have troubles with placing the clip on your earlobe, you can comfortably place it on a finger tip. Make sure that you are in a relaxed sitting position during the measurement process. Try to limit abrupt body movements. Simply follow the intuitive instructions when running each test.
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